Everything about the way we do things at Mickey’s Linen revolves around service as our top priority. Our personalized service is designed to work perfectly for you!
Most linen companies claim to have the best service in town. However, none of them meet Mickey’s standards of quality. Our reputation is built on 85 years of experience and four generations of tireless effort towards satisfying our customers.
Here’s what makes Mickey’s Linen’s customer service standards different:
Communication
It’s more than just open communication, it’s easy communication! Easy communication has been the key to our successful customer service practice. As a family-run business, we treat everyone on the team as family and communicate this way as well. First, we get everyone in on the conversation, making sure that the work of every single member of our team – from the president of the company down to the route service representative – is up to par with our standards. We value every team member equally. This kind of environment has created a culture that makes all the difference in the way we work.
Personal Touch
Just like we keep a very open communication line amongst ourselves, we make sure that we keep our doors open for every single one of our customers. Our team members can address every concern regarding your needs:
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- Weekly Route Service: Primary contact and weekly route service representative
- Service Requests: Responsive customer service accessible through email (Office hours from 8 a.m. to 4:30 p.m.)
- Route Manager: Secondary contact, responsible for managing and overseeing your account
- Accounts Receivable Rep: Questions on your weekly billing, monthly statements, and payment terms
In our 85 years in the business, we have learned that each customer has unique needs when it comes to their linen care. We take our time to not only get to know our customer’s business but to listen to their needs. Our unique approach allows us to completely understand your requirements and provide you with the best possible care. After all, our motto is ‘Professional Service. Personal Touch.’
Our Customer Service Makes Things Easy for You
Our commitment to customer satisfaction doesn’t end with high-quality service. We design everything to be easy for you. Within 24 to 36 hours of order delivery, you will receive your signed invoice. Statements are emailed every third or fourth business day of the month and payments are accepted by check or automated credit card transfers. Accounts receivable team members assigned to your account can answer any of your questions or sort out any concerns.
Mickey’s Linen believes in quality customer care that truly serves your business. In our case, you can rest assured that your linen needs are in the best hands.
Want to experience the Mickey’s Linen difference? Give us a quick call and let one of our team members show you what the Mickey’s Linen family can do for you! Call us at 800-545-7511 today.
